The process for the Alternative Dispute Resolution Program begins with the parties deciding on which type of procedure to select.

Mediation

Mediation is typically a settlement discussion. Negotiations are assisted by a neutral, impartial third party who promotes or facilitates an understanding among the parties of their common interest in settling the matter. The mediator does not make any decision for the parties, except by special agreement.

All persons necessary to make a final decision should be present at the mediation including an insurance company representative when appropriate.